Redwood Shores, CA · Full Time · Confidential Search

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A leading international law firm is seeking an experienced IT Support Specialist II to join a collaborative West Coast support team. This is an excellent opportunity for an IT support professional who thrives in a fast-paced environment, enjoys hands-on user support, and can confidently support attorneys and staff in a demanding professional setting.

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Responsibilities

• Provide deskside, phone, and remote support

• Support conference room and A/V technology

• Troubleshoot Citrix and connectivity issues

• Support onboarding and workstation deployments

• Manage ticket queue and follow-through

• Troubleshoot hardware, software, printers, and mobile devices

• Assist with account provisioning and user setup

• Support document management and legal applications

• Collaborate with West Coast IT staff on projects and coverage needs

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Qualifications

• 2+ years of IT support experience required

• Strong Windows and Microsoft Office support

• Citrix experience preferred

• Law firm or professional services experience preferred

• Strong communication and troubleshooting skills

• Ability to remain calm and solution-oriented in high-demand environments

• Bachelor’s degree preferred but not required with relevant experience

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Preferred Background

• Attorney-facing support preferred

• Strong ownership and responsiveness

• Collaborative and team-oriented

• Comfortable in fast-paced environments

• Professional services exposure preferred

• Experience supporting demanding users and managing competing priorities

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Benefits

• Medical, dental, and vision coverage

• Bonus and profit-sharing opportunity

• Hybrid work schedule

• Long-term career opportunity

• Stable, collaborative team environment

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If you are an experienced IT support professional seeking a collaborative environment with strong compensation and long-term opportunity, we’d welcome a confidential conversation. Email your resume to careers@anchoragellc.com with "IT Support Specialist II" and your name in the subject line.